Effective September 6, 2026
Fair help when something goes wrong
We want the product description, payment, and delivery to match what you receive.
Digital reflections
If payment succeeds but your report cannot be generated or accessed, contact us within 14 days. We will first restore delivery or regenerate the report; if we cannot deliver it, we will refund the affected order. Because personalized digital content is created immediately, change-of-mind refunds after successful delivery are reviewed case by case, subject to applicable law.
Incorrect or unusable delivery
If the report is blank, technically corrupted, or based on a system error, send the purchase email and product name. We will correct it at no extra charge. Do not email payment-card details.
Physical products
Any bracelet or crystal product page will state its own shipping, return, and condition rules before purchase. A digital reflection purchase does not include a physical item unless checkout explicitly says so.
How to request help
Email huazai16168@gmail.com from the checkout address with the product name and a short description of the problem. Approved Stripe refunds return to the original payment method; bank posting times vary.
Charge questions
Please contact us first so we can locate the order and fix delivery promptly. This policy does not limit rights that cannot be waived under applicable consumer law.